Privacy Policy

EnglishLast Updated June 12, 2026

1. Introduction

Kywi (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our platform and services.

2. Information We Collect

Information you provide to us

Account information: Name, email address, profile picture, and password when you create an account.
Profile information: Additional details you choose to add to your profile, such as a bio or preferences.
Host information: If you register as a host, additional details such as activity descriptions, pricing, media uploads, and availability.
Payment information: Payment method details processed through our third-party payment providers. We do not store your full payment card details.
Communications: Messages you send through the platform, support requests, and feedback.

Information collected automatically

Usage data: Pages visited, features used, search queries, and interaction patterns.
Device information: Browser type, operating system, device identifiers, and screen resolution.
Location data: Approximate location based on your IP address or, with your consent, more precise location data.
Cookies and similar technologies: We use cookies, local storage, and similar technologies to improve your experience. See Section 8 for more details.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve the Service.
To process bookings and facilitate transactions between users and hosts.
To personalize your experience, including activity recommendations.
To communicate with you about your account, bookings, and updates.
To detect, prevent, and address fraud, abuse, and security issues.
To comply with legal obligations and enforce our Terms of Service.
To analyze usage trends and improve the overall quality of the Service.

4. How We Share Your Information

We do not sell your personal data. We may share your information in the following circumstances:

With hosts or participants: When you book an activity, relevant details are shared with the host (and vice versa).
With service providers: We work with third-party providers for payment processing, hosting, analytics, and communication services.
For legal reasons: When required by law, regulation, or legal process, or to protect the rights, safety, or property of Kywi and its users.
Business transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. When your data is no longer needed, we will securely delete or anonymize it.

If you delete your account, we will remove your personal data within 30 days, except where we are legally required to retain it.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Rectification: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your personal data.
Restriction: Request that we limit the processing of your data.
Portability: Request a copy of your data in a structured, machine-readable format.
Objection: Object to the processing of your data for certain purposes.

To exercise any of these rights, please contact us at legal@kywi.ch. We will respond to your request within 30 days.

8. Cookies

We use cookies and similar technologies to:

Keep you signed in to your account.
Remember your preferences and settings.
Secure payment flows and prevent fraud.
Load optional third-party embedded content, such as maps, with your consent.

We do not use advertising or analytics cookies. Optional technologies only run after you consent, and you can change or withdraw your choice at any time through the cookie preferences dialog, available on the Cookie Policy page and under Settings → Preferences. See our Cookie Policy for full details. Disabling strictly necessary cookies through your browser may affect the functionality of the Service.

9. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Kywi is not intended for children under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 16, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our platform or sending you an email. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

12. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us at legal@kywi.ch.